Return & Refund Policy

At Ofelion Limited, customer satisfaction is our top priority. Our return and refund policy is designed to be clear, fair, and transparent.

1. Return Eligibility

• You may request a return within 14 days of delivery.
• Items must be unused, in original condition and packaging, and free from damage.
• Returns requested after 14 days, or items showing signs of use or wear, will not be accepted.

2. Refunds

• Once your return is received and inspected, we will notify you by email.
• If approved: A refund will be issued to your original payment method within a few business days.
• If declined: We will provide an explanation for why the return was not accepted.

3. Missing or Delayed Refunds

If your refund has not appeared:

• Check your bank or card account again.
• Contact your card provider, as posting times may vary.
• Reach out to your bank, since processing times differ.
  If you still do not see your refund, please contact us at support@ofelion.com.

4. Exchanges (Damaged or Defective Items)

• We replace items only if they arrive defective or damaged.
• To request an exchange, email support@ofelion.com with your order number, description of the issue, and clear photos.
• Our team will assist you with the return and replacement process.

5. Return Shipping

• Always contact us before returning any item.
• Customers are responsible for return shipping costs, which are non-refundable.
• In certain cases, the return shipping cost may be deducted from your refund.

6. Questions

If you have any questions or concerns, please contact our support team at support@ofelion.com